MyTrueBlinds Refunds, Returns & Cancellations Policy

Last Updated: September 16, 2026

MyTrueBlinds (“MyTrueBlinds,” “we,” “us,” or “our”) sells custom-made window coverings and related products. Because many products are manufactured specifically for each customer, the following rules apply to order changes, cancellations, returns, exchanges, refunds, and satisfaction requests.

1. 24-Hour Order Change and Cancellation Period

Customers have 24 hours from the time an order is placed to request a change, amendment, or cancellation.

During this 24-hour period, customers may request changes to:

• Product selection
• Quantity
• Measurements
• Fabric
• Color
• Finish
• Mounting option
• Control type
• Motorization
• Accessories
• Other product specifications

Customers should contact MyTrueBlinds as soon as possible because orders may be processed quickly.

2. Orders Are Final After 24 Hours

After the 24-hour period has expired, custom orders are considered final and cannot be changed, amended, or canceled, except where required by applicable law or where MyTrueBlinds expressly agrees otherwise in writing.

This rule applies even if the customer has not yet received a production or shipping notification.

MyTrueBlinds may transmit orders to manufacturers or suppliers during the order-processing period, and production may begin quickly.

3. Custom-Made Products

Many MyTrueBlinds products are custom-made according to customer-selected specifications.

Custom products may include:

• Blinds
• Shades
• Shutters
• Drapery
• Motorized window coverings
• Custom window treatments
• Custom accessories
• Other made-to-order products

Because these products are manufactured specifically for the customer, they generally cannot be returned for a refund simply because the customer changes their mind.

4. Three-Day Satisfaction Exchange

MyTrueBlinds provides a limited satisfaction exchange opportunity for eligible products.

If a customer is not satisfied with the selected product or its appearance, the customer may request an exchange within three (3) calendar days after delivery.

The following limitations apply:

• The request must be submitted within three (3) calendar days after delivery.
• The satisfaction exchange may be used one (1) time only for the applicable order.
• The exchange is limited to a maximum of five (5) window coverings.
• The products must be eligible for the satisfaction exchange.
• The replacement product must be selected from eligible products offered by MyTrueBlinds at the time of the exchange.
• A price difference may apply if the replacement product costs more than the original product.
• Additional shipping, installation, removal, or other applicable service charges may apply.
• MyTrueBlinds may require the original products to be returned before the replacement order is processed.
• Products that have been damaged, altered, modified, improperly installed, or otherwise excluded under this policy may not qualify.
• The satisfaction exchange is an exchange opportunity, not a general right to receive a refund because a customer has changed their mind.

Once the one-time satisfaction exchange has been completed, no additional satisfaction exchange will be available for the same order.

5. Products Not Eligible for Satisfaction Exchange

Certain products or circumstances may be excluded from the satisfaction exchange because of their nature, customization, condition, or other limitations.

Examples may include products that:

• Have been modified after delivery
• Have been damaged after delivery
• Were improperly installed
• Were improperly operated or maintained
• Were damaged by misuse, abuse, accidents, pets, children, water, heat, or other external conditions
• Are otherwise specifically identified by MyTrueBlinds as non-eligible

Any product-specific exclusions disclosed before purchase will also apply.

6. Customer Measurements

When a customer provides their own measurements, the customer is responsible for the accuracy of those measurements unless the customer purchased a MyTrueBlinds measurement service or measurement guarantee that expressly provides otherwise.

Incorrect customer measurements do not automatically qualify as a product defect.

A satisfaction exchange request resulting from customer-provided measurements may be subject to the limitations of this policy and any applicable measurement service terms.

7. Seven-Day Delivery Issue Reporting

Customers should inspect their products as soon as reasonably possible after delivery.

Customers must report the following to MyTrueBlinds within seven (7) calendar days after delivery:

• Visible shipping damage
• Incorrect products
• Missing components
• Incorrect quantities
• Other problems that could reasonably be discovered through an initial inspection

Customers may be asked to provide photographs, video, packaging information, product labels, or other documentation.

The seven-day reporting period applies to issues reasonably discoverable during the initial inspection. It does not eliminate applicable warranty coverage for defects that could not reasonably have been discovered during that period, subject to applicable law.

8. Defective or Damaged Products

A product that arrives damaged, defective, or incorrect may be handled through repair, replacement, replacement components, or another appropriate remedy.

Where a problem qualifies under the MyTrueBlinds Warranty Policy, the Warranty Policy will govern the warranty claim.

The satisfaction exchange described in Section 4 is separate from warranty rights.

9. Returns

Because many MyTrueBlinds products are custom-made, custom products generally cannot be returned for a refund solely because the customer:

• Changed their mind
• No longer wants the product
• Selected a different color
• Selected a different fabric
• Changed decorating plans
• Ordered a different style
• Decided they prefer another product

Eligible customers may instead use the limited three-day satisfaction exchange described in this policy.

10. Refunds

An approved refund is generally issued only when:

• MyTrueBlinds approves a refund;
• MyTrueBlinds cannot fulfill the order;
• A qualifying defect or incorrect product cannot reasonably be resolved through repair or replacement;
• A product-specific guarantee expressly provides for a refund; or
• A refund is required by applicable law.

Custom-order payments may become non-refundable after the 24-hour cancellation period, except where otherwise required by applicable law or expressly provided in writing.

11. Deposits and Payments

Deposits and payments may be used to begin order processing, purchase materials, arrange manufacturing, or otherwise fulfill an order.

After the 24-hour cancellation period expires, deposits and payments associated with custom orders may be non-refundable.

12. Refund Processing

Approved refunds are generally returned to the original payment method.

The time required for a refund to appear may depend on the payment processor, bank, credit-card company, or other financial institution.

13. Price Differences on Exchanges

If a replacement product selected under the satisfaction exchange costs more than the original product, the customer may be responsible for the difference.

If the replacement product costs less, any applicable credit or refund will be determined by MyTrueBlinds’s exchange terms and applicable law.

14. Installation and Exchange Costs

Unless expressly stated otherwise, the satisfaction exchange does not automatically include:

• Removal of the original product
• Reinstallation
• Installation labor
• Travel charges
• Property modifications
• Additional installation services

Applicable charges may be the customer’s responsibility.

15. Delays

Manufacturing, supplier, carrier, shipping, weather, transportation, or other delays do not automatically entitle a customer to a refund, credit, discount, or cancellation.

If a significant delay is directly caused by MyTrueBlinds, MyTrueBlinds may, at its discretion and where reasonably possible, offer an appropriate accommodation such as:

• Partial refund
• Store credit
• Discount
• Future-order discount
• Expedited shipping when available
• Replacement
• Cancellation where possible
• Another reasonable accommodation

Any courtesy credit or discount is a voluntary accommodation and does not constitute an admission of fault or liability.

16. Partial Orders

If only part of an order is delayed, damaged, defective, or unavailable, MyTrueBlinds may address that portion separately.

An issue involving one or more products does not automatically entitle the customer to a refund of the entire order.

17. Customer-Caused Delays or Errors

Customers are responsible for providing accurate information needed to fulfill an order.

This includes:

• Measurements
• Shipping information
• Product selections
• Contact information
• Required approvals
• Installation access information

Customer-caused delays or errors may affect eligibility for refunds, exchanges, credits, or other compensation.

18. Manufacturer and Supplier Fulfillment

MyTrueBlinds may use domestic or international manufacturers and suppliers to produce and fulfill orders.

MyTrueBlinds may communicate with manufacturers or suppliers as necessary to process an order, replacement, return, exchange, or refund.

Customers generally do not need to independently contact an overseas manufacturer regarding an order purchased directly from MyTrueBlinds.

19. Warranty Claims Are Separate

The MyTrueBlinds Warranty Policy provides a separate one (1) year limited warranty for qualifying defects, subject to its terms and exclusions.

The satisfaction exchange does not replace or shorten applicable warranty coverage.

Likewise, the seven-day reporting requirement for visible damage or other reasonably discoverable delivery issues does not eliminate applicable warranty rights for defects that could not reasonably have been discovered during that period.

20. No Automatic Compensation

Except where required by applicable law or expressly guaranteed in writing, MyTrueBlinds does not automatically provide refunds, discounts, credits, or other compensation because of production, manufacturing, shipping, delivery, or installation delays.

21. Applicable Law

Nothing in this policy is intended to waive, restrict, or eliminate any right or remedy that cannot legally be waived under applicable federal, state, or local law.

22. Changes to This Policy

MyTrueBlinds may update this policy from time to time. The current version will be posted on the MyTrueBlinds website.

23. Contact MyTrueBlinds

Questions regarding cancellations, order changes, exchanges, returns, refunds, credits, or other order issues may be directed to MyTrueBlinds through the contact information provided on the MyTrueBlinds website.

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